🌿 STORE POLICIES
These policies help keep our tiny shop running smoothly and ensure a fair, consistent experience for all customers.
Returns & Refunds
Physical, Non‑Personalized Items
We accept returns on unused, unopened physical items within 30 days of delivery. To qualify for a refund, items must be in their original condition and packaging. We do not accept returns on food or body care products, even if unopened.
To start a return, email: shopassistance@imaginaryadventures.me
Physical, Personalized Items
Personalized or made‑to‑order items are final sale. If something arrives damaged or incorrect, please reach out — we’ll make it right.
Handmade Item Variations
Many of our items are handmade or hand‑finished. This means slight variations in color, texture, pattern placement, or small natural imperfections may occur. These variations are part of the charm of handmade goods and are not considered defects. Returns will not be accepted for these natural differences.
Limited‑Run & Special Edition Items
Limited‑run, seasonal, or special edition items are produced in small quantities and may not be restocked. These items are final sale unless they arrive damaged or incorrect.
Please note that colors, finishes, or materials may vary slightly from listing photos due to lighting, screen differences, or handmade elements. These natural variations are not considered defects.
Book Return Conditions
Books must be returned in like‑new, resaleable condition. If a returned book shows signs of use (bent pages, cracked spine, stains, odors, or other wear), a restocking fee may be applied, or the return may be declined.
We recommend packaging books carefully to prevent damage during return shipping.
Preorders & Backorders
Some items may be offered as preorders or may temporarily go out of stock. Preorder and backorder items will ship once they become available. Estimated ship dates are provided on the product listing and may change due to production or supplier delays.
Orders containing both in‑stock and preorder items may ship separately.
Preorders and backorders are final sale unless the item arrives damaged or defective.
Mystery Items & Blind Bundles
Mystery items and blind bundles are final sale. Because the contents are intentionally unknown at the time of purchase, we cannot accept returns or exchanges based on personal preference, duplicate items, or surprise factor.
If a mystery item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll be happy to help.
Subscription Boxes & Recurring Shipments
Subscription boxes and recurring shipments are curated in advance and may include exclusive or limited‑run items. Because of the nature of subscription curation:
Subscription boxes are final sale
We cannot accommodate item swaps or customization requests
Cancellations apply to future boxes only and cannot be applied retroactively once a box has begun processing
If a subscription box arrives damaged or missing an item, please contact us within 7 days of delivery, and we’ll make it right.
Digital Items
All digital purchases are non‑refundable. If you experience an issue accessing your files, contact us, and we’ll help troubleshoot.
Shipping Policy
Multiple Shipping Sources
Imaginary Adventures fulfills orders from multiple locations. This means:
Your order may arrive in multiple packages
You may see multiple shipping charges at checkout
If shipping overages occur, we review them manually and may issue a partial refund.
Printful‑Fulfilled Items
For items produced and shipped by Printful:
Shipping costs are calculated after the order is placed
We receive the final shipping amount from Printful
If the estimate was higher than the actual cost you paid, we may refund the difference
Lost or Delayed Packages
If your package appears delayed or lost, please contact us within 7 days of the expected delivery date. We’re happy to help investigate the issue with the carrier.
Please note:
Once a package is marked “Delivered” by the carrier, we are unable to replace or refund missing items.
For packages still in transit, we will work with you and the carrier to locate the shipment.
Replacement decisions are made on a case‑by‑case basis depending on carrier findings.
If your order includes multiple shipments, some items may arrive earlier than others.
Incorrect or Undeliverable Addresses
Please double‑check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address:
The customer is responsible for reshipment costs
Refunds for returned items may be reduced by shipping fees
Personalized items cannot be refunded if they cannot be delivered
If you notice an address error after placing your order, email us as soon as possible at shopassistance@imaginaryadventures.me — we’ll do our best to update it before fulfillment begins.
Processing Times
Processing times vary depending on the item type:
Physical, non‑personalized items: typically 3–5 business days
Personalized or Printful items: 5–10 business days
Digital items: delivered instantly via email
Holiday & High‑Volume Delays
During holidays, seasonal events, or high‑volume periods, processing and shipping times may be slightly longer than usual. We appreciate your patience — small shops like ours work hard to get everything out as quickly and carefully as possible.
Order Issues
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at:
shopassistance@imaginaryadventures.me
Include:
Your order number
A brief description of the issue
Photos, if applicable
We’ll take care of you.
Contact
For any questions about returns, refunds, shipping, or order status:
Last update: April 2026